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Nationwide Building Society
Financial Ombudsman decision DRN-4939481 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide Building Society has changed its mobile banking app provided to customers and this has removed features that were formerly of use to him.Service failure
Rules cited
Equality Act 2010, FCA Consumer Duty (PRIN 2A)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4939481.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.