Firms › Toyota Financial Services (UK) Plc ›
Toyota Financial Services (UK) Plc
Financial Ombudsman decision DRN-4937946 Upheld
Upheldoutcome, as published by the Ombudsman
£3,300redress stated in the decision
Tue Mar 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
I’m satisfied there is false statement of fact here. I now need to consider whether Mr H was induced into taking the agreement by this false statement.Product mis-sold
TFS also took a long time to provide a final response to Mr H and when this service asked TFS for his file to investigate the complaint, it took a long time to provide this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4937946.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.