MBNA Limited

Financial Ombudsman decision DRN-4935001 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains that MBNA Limited won’t remove the late payment markers that it’s recorded on his credit file.Credit file reporting

He says that he suffers from mental health issues and all he wants is help so that he can remortgage.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4935001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.