Lloyds Bank PLC

Financial Ombudsman decision DRN-4934669 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr and Mrs B complain that Lloyds Bank PLC didn’t explain all possible options when they contacted it about taking out a new preferential interest rate product for their buy to let mortgage.Interest and rates

Mr B is unhappy about Lloyds response to their complaint. He says it changed its defence, he received letters in the wrong order and he didn’t initially receive a brochure about the financial ombudsman service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4934669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.