Nationwide Building Society

Financial Ombudsman decision DRN-4933387 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Fri Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Nationwide have accepted that they did delay parts of that process, which lengthened the overall time that the recovery attempt took.Payment delayed or failed

Mrs B and Mr B weren’t happy with the length of time the recovery of their money was taking or the service they’d received while in a Nationwide branchService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4933387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.