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Financial Ombudsman decision DRN-4932005 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs A held an investment account at NSI jointly with her late father (Mr O) who died 20 years ago.Bereavement and power of attorney

I think NSI made an error that has caused confusion and unreasonable delays.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4932005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.