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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4931930 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
He said it didn't provide any follow up or any reassurance.Complaint handling
Mr L complains that Tesco Personal Finance PLC, trading as Tesco Bank, sent him a text addressed to someone else asking for a credit card payment causing him panic and concern about his account.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4931930.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.