HSBC UK Bank Plc
Financial Ombudsman decision DRN-4927525 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The payment to her niece had been taken from the account. But the payment hadn’t reached Ms R’s niece.Payment delayed or failed
HSBC wasn’t clear when initially requesting information from Ms R and the service she was provided could’ve been better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4927525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.