Lloyds Bank PLC

Financial Ombudsman decision DRN-4926639 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs W’s complaint is about her mortgage with Lloyds Bank PLC. She doesn’t feel that Lloyds provided her with support after the fixed interest rate product attached to the mortgage ended in the spring of 2022. This meant that the mortgage went into a significant amount of arrears.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4926639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.