Firms › Family Assurance Friendly Society Limited ›
Family Assurance Friendly Society Limited
Financial Ombudsman decision DRN-4926522 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs A complains that OneFamily was negligent in not providing a reminder in good time that she needed to make up missed premiums on the bond closer to the deadline.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4926522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.