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HSBC UK Bank Plc

Financial Ombudsman decision DRN-4924677 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr D and Mrs H complain HSBC UK Bank Plc’s actions when dealing with administration events in relation to their accounts caused them financial detriment; and that its lack of customer service caused them distress and inconvenience.Complaint handling

I still consider HSBC’s overall level of service to have been below what Mr D and Mrs H ought reasonably to have received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4924677.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.