Santander UK Plc
Financial Ombudsman decision DRN-4924492 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr B has complained that Santander UK plc (“Santander”) returned a payment of €1,140 that was due to him.Payment delayed or failed
Santander acknowledged that it had not handled matters as well as it should’ve and so paid Mr B £100 compensation to apologise for the service he’d received.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4924492.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.