MONZO BANK LIMITED
Financial Ombudsman decision DRN-4922898 Not upheld
Not upheldoutcome, as published by the Ombudsman
£51redress stated in the decision
Tue Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr R complained because Monzo Bank Ltd refused to refund him for multiple payments abroad, which he said he didn’t authorise.APP scam refund refused
It upheld Mr R’s complaint about the time it had taken the fraud team to contact Mr R;Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4922898.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.