Engage Credit Limited

Financial Ombudsman decision DRN-4922157 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss R complains that Pepper (UK) Limited trading as Engage Credit hasn’t treated her fairly when she experienced financial difficulties with her buy to let mortgage.Treatment in financial difficulty

She says that the lender failed to honour an agreement to remove the arrears from her credit file following the capitalisation.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4922157.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.