Barclays Bank UK PLC

Financial Ombudsman decision DRN-4921042 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr W has complained that Barclays Bank UK PLC won’t refund a cash withdrawal where he explained the cash did not dispense.Payment delayed or failed

Barclays incorrectly referred Mr W to the ATM owner, who were unable to help, which meant Mr W spent several days dealing with them unnecessarily.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4921042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.