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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4920692 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

allegations of an unfair relationship taking into account Section 140A (‘s.140A’) of the CCAProduct mis-sold

Creation responded to the complaint in its final response. It dismissed the complaint because it said it had been made too late under the Dispute Resolution (DISP) RulesComplaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4920692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.