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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4920390 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

He said that PST and AT had breached the contract as he hadn’t received any of the promises made to him. He said the facts had been misrepresented at the time of the sale.Product mis-sold

Mr D received neither a response nor an acknowledgement of his claim from Tesco.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4920390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.