Pepper (UK) Limited
Financial Ombudsman decision DRN-4918326 Not upheld
Not upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Wed Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
In January 2023, Miss P asked if Engage Credit could offer her any support as she was struggling to meet her payments.Treatment in financial difficulty
Miss P complains that Pepper (UK) Limited trading as Engage Credit has unfairly increased the interest rate on her mortgageInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4918326.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.