Halifax Limited

Financial Ombudsman decision DRN-4917366 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Tue Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Halifax hadn’t acted on his instructions to amend the payment and this led to a delay in the payment eventually being made.Payment delayed or failed

Halifax agreed the service Mr C received fell short of their normal standardsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4917366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.