TSB Bank plc

Financial Ombudsman decision DRN-4917285 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

I appreciate Mr R has been trying to manage his financial situation and has evidenced that he was engaging with a debt management company (dmc) from 2021.Treatment in financial difficulty

Mr R complains that TSB Bank plc (TSB) hasn’t refunded interest due to himInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4917285.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.