Zopa Bank Limited
Financial Ombudsman decision DRN-4912183 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Zopa hadn’t done enough to trace the payment that was returned to them on 30 January 2024 and only allocated these monies to Mr L’s account on 7 May 2024.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4912183.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.