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Hastings Insurance Services Limited

Financial Ombudsman decision DRN-4910930 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr F has complained Hastings Insurance services Limited, trading as Hastings Direct, is asking him to repay a personal loan he didn’t take out.APP scam refund refused

I’m aware this has taken a dreadful toll on Mr F’s mental health and all the loan companies, by virtue of a letter dated 9 January 2024, will be aware of this. I would be expecting all of these companies to note and act upon Mr F’s vulnerability appropriately.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4910930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.