MONZO BANK LIMITED
Financial Ombudsman decision DRN-4908459 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr T complains that Monzo Bank Ltd (“Monzo”) won’t refund the money he lost as a result of an investment scam.APP scam refund refused
I agree the scam claim should have been better handled once it was reported.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4908459.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.