Diane Gwyther

Financial Ombudsman decision DRN-4904634 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Wed Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

took out a remortgage for them without their permissionProduct mis-sold

failed to provide a high level of service because it didn’t communicate with them in an accurate and straightforward wayService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4904634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.