TSB Bank plc

Financial Ombudsman decision DRN-4902155 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that TSB Bank plc has applied adverse information to his credit fileCredit file reporting

He didn’t feel that our investigator’s view was objective and didn’t think it took into account his vulnerability at the time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4902155.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.