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Stellantis Financial Services UK Limited

Financial Ombudsman decision DRN-4901660 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Vauxhall Finance is required to respond to Miss B’s financial difficulties positively and sympathetically.Treatment in financial difficulty

Miss B said in her complaint form that she was asked to prove that she was a victim of domestic abuseSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4901660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.