MONZO BANK LIMITED
Financial Ombudsman decision DRN-4901304 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Thu Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs A complains that Monzo Bank Ltd unfairly recorded a default on her credit file in relation to an overdraft facility.Credit file reporting
She’s also unhappy with the general level of service she received.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4901304.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.