NewDay Ltd

Financial Ombudsman decision DRN-4899439 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that NewDay Ltd trading as Marbles Card unfairly reported missed payments on the credit card account that he holds with it to the credit reference agencies.Credit file reporting

I was sorry to hear that Mr B had had a difficult time with his mental health. I’d seen that he has an enduring mental health condition which will have periods in remission but can also relapse, particularly at times of stress.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4899439.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.