NewDay Ltd

Financial Ombudsman decision DRN-4897769 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

NewDay is required to lend responsibly. It needed to conduct checks to make sure that the credit it was giving to Ms H was affordable and sustainable.Irresponsible lending

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4897769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.