TSB Bank plc

Financial Ombudsman decision DRN-4897481 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs K complained because TSB Bank plc refused to refund her for a cash machine withdrawal, after she said she didn’t receive the money.APP scam refund refused

She complained, about the outcome and the amount of time she’d spent on many phone calls to TSB.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4897481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.