Zopa Bank Limited
Financial Ombudsman decision DRN-4895767 Not upheld
Not upheldoutcome, as published by the Ombudsman
£530redress stated in the decision
Thu Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr B has complained Zopa Bank Limited is asking him to repay a fixed-sum loan he took out as the result of a fraudulent scam.APP scam refund refused
Mr B and his wife have gone through a series of personal and traumatic events. They’re caring for their grandson and more recently Mrs B has been seriously ill, spending a prolonged period in hospital.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4895767.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.