MONZO BANK LIMITED
Financial Ombudsman decision DRN-4895309 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£135redress stated in the decision
Fri Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss T complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost as a result of an employment scam.APP scam refund refused
I agree that Monzo Bank Ltd should now pay Miss T the further £80 it has offered for the lack of service provided during its handling of her scam claim.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4895309.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.