Barclays Bank UK PLC

Financial Ombudsman decision DRN-4894824 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that Barclays Bank UK PLC has started legal action to repossess his home, because of the considerable arrears on his mortgage.Treatment in financial difficulty

Mr P sent medical evidence of ill health, and said he was asking for a hold, but Barclays wouldn’t help him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4894824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.