Santander UK Plc
Financial Ombudsman decision DRN-4894403 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Santander requested that the credit search carried out for the loan application in December 2023 was removed from Mr G’s credit file.Credit file reporting
I can also see that Mr G was given incorrect advice that the loan had been approved when he spoke to Santander on 24 January 2024.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4894403.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.