Zopa Bank Limited
Financial Ombudsman decision DRN-4893015 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
Mr T has complained that Zopa Bank Limited (“Zopa”) irresponsibly increased the credit limit on his credit card.Irresponsible lending
it did fail to act fairly and reasonably towards him when he got in contact asking for his credit card to be blocked.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4893015.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.