National Westminster Bank Plc

Financial Ombudsman decision DRN-4890027 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Data and privacy

In the Ombudsman’s words

Mr P has complained that National Westminster Bank Plc (“NatWest”) didn’t act on his instructions to transfer money out of a savings account.Payment delayed or failed

He is also unhappy that NatWest didn’t respond to his Data Subject Access Request (“DSAR”).Data and privacy

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4890027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.