MONZO BANK LIMITED
Financial Ombudsman decision DRN-4887354 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr L complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam.APP scam refund refused
There were significant delays from Monzo in both communicating the outcome of its initial investigation to Mr L, and then in providing him with referral rights and a final response letterComplaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4887354.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.