Santander UK Plc
Financial Ombudsman decision DRN-4886155 Upheld
Upheldoutcome, as published by the Ombudsman
£2,990redress stated in the decision
Fri Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
funds were fraudulently taken from Mr S’s accountAPP scam refund refused
What’s still disputed is the compensation Santander offered for the impact of the delayed refundComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4886155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.