Metro Bank PLC

Financial Ombudsman decision DRN-4885114 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mrs S has made a number of points to this service, and I’ve considered and read everything she’s said and sent us. But, in line with this service’s role as a quick and informal body I’ll be focusing on the crux of her complaint in deciding what’s fair and reasonable here.Support for vulnerable customers

Mrs S complains that Metro Bank PLC has disregarded her contact preferences in how they’ve communicated with her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4885114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.