Vanquis Bank Limited

Financial Ombudsman decision DRN-4884349 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I do not see that Vanquis has done anything wrong. It may have let him down previously, but that does not mean that it did so in its handling of the default.Treatment in financial difficulty

Mr B complained and Vanquis responded saying that it had not done anything wrong and it rejected the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4884349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.