HSBC UK Bank Plc
Financial Ombudsman decision DRN-4882459 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
A company, which I’ll refer to as W, complains that HSBC UK Bank Plc won’t reimburse it after it lost money to a scam.APP scam refund refused
HSBC acknowledged that it didn’t initially raise Ms P’s claim correctly, and therefore offered Ms P £150 by way of an apology.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4882459.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.