Capital One (Europe) plc

Financial Ombudsman decision DRN-4882219 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr M has complained that Capital One (Europe) plc (“Capital One”), irresponsibly granted him a credit card account, and later increased the credit limit on the card, which he couldn’t afford to repay.Irresponsible lending

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4882219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.