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Mortgage Agency Services Number Five Limited
Financial Ombudsman decision DRN-4881965 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Mon Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
Mr J complains that Mortgage Agency Services Number Five Limited (MAS5) unfairly increased the interest rate on his mortgage from 2.99% to 6% from 2009 onwards.Interest and rates
He says the increases were not made in line with the terms and conditions of his mortgage. Mr J also complains about the way MAS5 has treated him in relation to his mortgage account generally, as it hasn’t taken into account his personal circumstances, or recognised he’s a vulnerable customer.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4881965.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.