Sky UK Limited

Financial Ombudsman decision DRN-4880600 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr Z said this issue has negatively impacted his credit file, and he wants Sky to remove any negative information from his credit file.Credit file reporting

Sky acknowledged Mr Z was incorrectly told the first agreement he entered into online had been cancelled before he entered into the second agreement.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4880600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.