HSBC UK Bank Plc
Financial Ombudsman decision DRN-4880164 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20,000redress stated in the decision
Tue Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The crux of the complaint is Mr C’s frustration that he had to complete further security checks to authorise payments he feels First Direct could have made without them.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4880164.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.