HSBC UK Bank Plc
Financial Ombudsman decision DRN-4874502 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs W is seeking to recover from HSBC UK Bank plc trading as first direct (“First Direct”), multiple payments she made between December 2021 and February 2022 from her bank account as a result of a third-party scam.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4874502.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.