Barclays Bank UK PLC

Financial Ombudsman decision DRN-4873751 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Barclays attempted to set up an informal arrangement for repayment of the loan with Mr S. This type of arrangement can be put in place to assist customers in financial difficulty rather than the bank issuing a Final Demand for repayment of the full debt.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4873751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.