PayPal UK Ltd

Financial Ombudsman decision DRN-4873491 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

PayPal could have given Mr K much more information than it did when he first reported this and then it has repeatedly seemed to have misunderstood the nature of the problem he was reporting and his complaint arising from this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4873491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.