Vanquis Bank Limited

Financial Ombudsman decision DRN-4871202 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I’m therefore partially upholding Miss J’s complaint in respect of the service Vanquis provided to her when she contacted it about her financial difficulties.Treatment in financial difficulty

I’m asking Vanquis to pay £100 compensation to Miss J for misadvising her when she made contact with it abut the Notice of Default.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4871202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.