Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4869634 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

allegations of an unfair relationship taking in to account Section 140AProduct mis-sold

Mitsubishi’s failure to the fairness of its relationship with Mr T when responding to him has caused him some degree of trouble and upsetComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4869634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.